Shipping Policy

Shipping Policy

Last Updated: August 13, 2026

Shipping Area

Toytown currently ships to eligible residential and commercial addresses within Canada.

Remote areas, post-office boxes, military addresses, and Canadian territories may have limited service or require additional delivery time.

Shipping Address

Orders are shipped from:

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

This is also our approved return address.

Processing Time

Orders are normally processed within 1–2 business days after payment authorization.

Orders placed after business hours, on weekends, or on Canadian public holidays begin processing on the next business day.

Processing may take longer when:

  • Payment or address verification is required

  • A product becomes unavailable

  • Order volume is unusually high

  • A product-safety review is necessary

We will contact you if a material delay occurs before shipment.

Estimated Delivery

Estimated delivery within Canada is 3–5 business days after shipment unless another estimate is clearly displayed before purchase.

The normal estimated timeframe is:

  • Processing: 1–2 business days

  • Shipping transit: 3–5 business days

Delivery dates are estimates and not guarantees. Weather, remote destinations, public holidays, incorrect addresses, carrier disruptions, and circumstances outside our reasonable control may cause delays.

Shipping Charges

Applicable shipping costs are displayed before payment.

We will not add an undisclosed mandatory shipping charge after an order is placed. Free-shipping offers apply only when their displayed conditions are met.

Tracking

When tracking is available, we will email a tracking number and carrier link after shipment.

Tracking may take up to 48 hours to begin updating.

Address Accuracy

Customers must provide a complete and accurate address, including the recipient’s name, street address, unit number, city, province, postal code, and telephone number where required.

Contact us immediately if you discover an error. We cannot guarantee an address change after processing or shipment begins.

Delayed or Lost Packages

Contact us if the delivery estimate has passed. We will review tracking and, when appropriate, open a carrier inquiry.

If the carrier confirms that a package was lost before delivery, Toytown will offer an appropriate replacement or refund.

Package Marked Delivered

If tracking shows “Delivered” but you cannot locate the parcel:

  1. Check the mailbox, entrance, safe location, or reception.

  2. Ask household members, neighbours, or building management.

  3. Review tracking for delivery evidence.

  4. Allow one additional business day.

  5. Contact us if the parcel remains missing.

Damaged Deliveries

If a parcel arrives damaged, retain the product and packaging, take photographs, and contact us with your order number.

Stop using the product if its safety may be affected.

Contact Us

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073