Contact Us

Contact Us

Toytown is available to assist with product information, age recommendations, orders, payments, shipping, tracking, returns, refunds, and product-safety concerns.

Customer Support

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073

Business Hours

Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time
Saturday–Sunday: Closed
Canadian public holidays: Closed

We aim to respond within 1–2 business days.

Order Assistance

When contacting us about an order, please provide:

  • Your full name

  • Order number

  • Email address used at checkout

  • A clear description of your question

  • Photographs or videos when reporting damage, defects, missing components, an incorrect item, or a safety concern

Please do not send passwords or complete payment-card information by email.

Shipping Assistance

Orders are normally processed within 1–2 business days. Estimated delivery within Canada is 3–5 business days after shipment.

Tracking may require up to 48 hours after shipment to display its first update.

Returns

You may request a return for any reason within 30 calendar days after delivery. Contact us for authorization before sending a product.

Approved returns must be sent to:

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

This is both our shipping and return address.

Safety Concerns

If a toy appears defective or potentially unsafe:

  1. Stop using it immediately.

  2. Keep it away from children.

  3. Retain the product, packaging, labels, and instructions.

  4. Contact us with your order number, photographs, and details.