Order Tracking

Order Tracking

Last Updated: August 13, 2026

Orders are normally processed within 1–2 business days. Estimated Canadian delivery is 3–5 business days after shipment.

Tracking Your Order

After shipment, Toytown will send a confirmation email containing the available tracking number and carrier link.

Tracking may take up to 48 hours to display its first update.

If you do not receive the email:

  • Check your spam or junk folder.

  • Confirm that your checkout email was correct.

  • Contact us with your full name and order number.

Tracking Has Not Updated

Carrier scans may not appear at every transportation stage. Contact us if tracking has not updated for more than 48 hours.

A temporary lack of tracking updates does not necessarily mean the parcel is lost.

Marked Delivered but Not Received

If tracking shows “Delivered”:

  1. Check your mailbox, entrance, safe location, or reception.

  2. Ask household members, neighbours, or building management.

  3. Review tracking for delivery evidence.

  4. Allow one additional business day.

  5. Contact Toytown if the parcel remains missing.

We will assist with an appropriate carrier inquiry.

Lost Packages

If the carrier confirms that a package was lost before delivery, Toytown will offer an appropriate replacement or refund.

Damaged Packages

If a package arrives damaged:

  1. Stop using the product if safety may be affected.

  2. Retain the product and packaging.

  3. Take photographs of the damage and shipping label.

  4. Contact us with your order number.

Contact Us

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073

We aim to respond within 1–2 business days.