Return & Refund Policy

Last Updated: August 13, 2026

Toytown accepts return requests made within 30 calendar days after delivery. Customers may request an eligible return for any reason.

Return Eligibility

Where reasonably possible, returns should include:

• The product

• All parts and accessories

• Manuals and safety information

• Original packaging

• Order number or proof of purchase

Opening packaging to inspect a product does not automatically make it ineligible.

Where permitted by law, a refund may be reduced if a product was materially altered, misused, contaminated, damaged after delivery, or returned with significant parts missing.

Defective, recalled, incorrect, unsafe, or damaged-on-arrival products remain eligible for an appropriate remedy.

Requesting a Return

Contact Toytown before sending a product:

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073

Provide your full name, order number, product name, quantity, and photographs when reporting damage, defects, an incorrect product, missing parts, or safety concerns.

Return Address

The approved return address is the same as our shipping address:

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Wait for authorization and instructions before sending the return.

Return-Shipping Costs

For ordinary change-of-mind returns, the customer is responsible for return-shipping costs.

Toytown pays reasonable return costs or provides a prepaid label when a product arrives:

• Damaged

• Defective

• Incorrect

• Incomplete

• Potentially unsafe

• Materially different from its description

Refund Amount

Approved refunds include the eligible product price and applicable taxes.

Original standard shipping is refunded where required by law or when a return results from our error, damage, defect, an incorrect product, material misdescription, or a confirmed safety issue.

Original shipping is generally non-refundable for an ordinary change-of-mind return.

Inspection and Processing

Returns are normally inspected within 3–5 business days after arrival.

Approved refunds are normally issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional posting time.

Exchanges

Contact us to confirm availability. We may arrange an exchange or refund the original product so that you can place a new order.

Cancellations

Contact us promptly if you need to cancel an order. We will attempt to cancel it if fulfilment has not begun. If it has shipped, you may request a return after delivery.

Safety Concerns and Recalls

Stop using any product that appears unsafe, keep it away from children, retain its packaging and labels, and contact us immediately.

Recall and safety remedies are not limited by the ordinary 30-day return period.

Contact Us

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073