Privacy Policy

Last Updated: August 13, 2026

This Privacy Policy explains how Toytown collects, uses, discloses, retains, and protects personal information.

Privacy Contact

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073

Information We Collect

Depending on your interaction with us, we may collect:

Name, email address, telephone number, and addresses
Account and login information
Order, delivery, return, refund, and payment-status information
Customer-service communications and product-safety reports
IP address, device, browser, operating system, pages viewed, cookies, and approximate location

Payments are processed by third-party providers. We do not intentionally store complete payment-card numbers.

How We Use Information

We may use personal information to:

Process payments and orders
Deliver products and provide tracking
Manage returns, refunds, and exchanges
Respond to customer inquiries
Verify addresses and prevent fraud
Protect website security
Maintain transaction and safety records
Communicate recalls
Improve our website and services
Measure advertising performance
Send marketing messages with appropriate consent
Meet legal, tax, accounting, and regulatory requirements

Consent and Marketing

Where required, we obtain meaningful consent before collecting, using, or disclosing personal information.

You may withdraw consent, subject to reasonable notice and legal or contractual restrictions.

You may unsubscribe from promotional messages. Essential order, tracking, return, security, and recall communications will continue.

Cookies

Our website may use cookies and similar technologies to operate checkout, remember preferences, secure accounts, prevent fraud, analyze website use, and measure advertising.

Where required, users are provided with choices regarding non-essential cookies.

Children’s Privacy

Our products may be intended for children, but our website and checkout are directed to adults.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent.

Disclosure

We may disclose necessary information to:

Ecommerce hosting providers
Payment processors
Shipping and fulfilment providers
Customer-support, security, analytics, and IT providers
Fraud-prevention services
Professional advisers
Government or regulatory authorities where required
A buyer or successor involved in a business transaction

We do not sell personal information for money.

Cross-Border Processing

Some providers may process information outside Canada. Information processed elsewhere may be subject to the laws of that jurisdiction.

We use reasonable safeguards when service providers handle personal information.

Retention and Security

We retain information only as long as reasonably necessary or legally required.

Transaction, tax, product-traceability, fraud-prevention, safety, and recall records may be retained for applicable legal or operational periods.

We use reasonable administrative, technical, and physical safeguards. No system can guarantee absolute security.

Privacy Breaches

If a breach occurs, we will investigate and notify affected individuals or authorities where Canadian law requires it.

Access and Correction

You may request access to or correction of your personal information. We may verify your identity before responding.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable authority.

Policy Updates

We may update this policy for legal, regulatory, technological, or operational reasons. The current version will be posted with its effective date.

Contact Us

Toytown
1754 Avenue Rd
Toronto, ON M5M 3Y9
Canada

Email: joao.silva12345601@gmail.com
Phone: +1 (416) 783-8073